Accounts Receivable Specialist
Keystone Law Group is seeking a talented Accounts Receivable Specialist to enhance our dynamic and growing team. The ideal candidate will possess a strong foundation in accounts receivable management and collections, and demonstrate key skills such as analytical thinking, client service, excellent written and verbal communication, and teamwork. This role is pivotal to the Accounting Department, where you will collaborate closely with and report to the Director of Accounting to achieve departmental and firm-wide objectives.
About Us
The Accounting Department is pivotal to our financial integrity, meticulously managing all fiscal activities with precision and transparency. Our team expertly handles accounting, budgeting, and financial planning, ensuring the firm’s financial stability and adherence to regulatory standards. We support the firm’s strategic objectives by delivering accurate financial data and insights, fostering informed decision-making and long-term success.
Location
- Position is hybrid with 2 days per week in the office
Essential Duties and Responsibilities
- Communicate directly with clients to answer outstanding questions, provide reports and resolve invoice discrepancies, reductions and receivable issues
- Collaborate with the billing team and attorneys to resolve billing & collections issues
- Contribute to the development of best practices for collections and A/R management to streamline and improve processes
- Develop and implement a reliable “reminder program” for clients having unpaid invoices beyond agreed upon payment terms
- Evaluate delinquent accounts, prepare non-collection risk reports and propose resolution strategies
- Responsible for daily processing and posting of client payments into billing system
- Coordinate with attorneys on payment-related issues, ensuring proper allocation of payments
- Negotiate payment programs with clients with attorney approval; identify accounts that require third-party collection efforts or possible legal action and coordinate
- Process appropriate credits, write offs and discounts on client invoices
- Prepare and monitor A/R dashboards and reports, including aging, reconciliation and collections reports
- Assist billing team with client closing letters and returning client funds
- Other tasks and projects as assigned
- Serve as back up to Billing Coordinator(s)
Qualifications
- Proficient knowledge of Windows, Microsoft Office applications, Adobe Acrobat, etc.
- Capable of multitasking and meeting deadlines in a fast-paced office environment
- Able to collaborate with employees, management, clients, and external agencies to enhance performance, creativity and problem-solving
- Excellent attention to detail and accuracy of work performed
- Highly organized, trustworthy and self-directed with ability to act and operate independently
- Ability to identify and solve problems efficiently and with good judgment
- Excellent written and verbal communication
Education and Experience
- Bachelor’s degree in Business Admin, Accounting, Finance or related field preferred
- At least 4 years of experience in AR/Collections or related field required
- Law firm or professional services experience preferred
Salary Range
- $26.44 – $36.06 per hour (equivalent to $55,000 to $75,000 annually), depending on experience, plus discretionary bonus
Client Relations Specialist
Keystone Law Group has an excellent opportunity for a dynamic candidate to join its growing law practice. The ideal candidate is comfortable on the phone and interacting with a wide variety of potential clients. The role is suited for empathetic listeners with a commitment to excellent customer service. Successful candidates need to be both a team player with strong interpersonal and communications skills and an agile multi-tasker, able to be organized, flexible, and detail oriented. The Client Relations Specialist will be part of the Client Relations team, which is part of our Marketing & Business Development group, and report to the Director of Marketing.
About Us
The Marketing & Business Development Department is dedicated to amplifying our market presence and fortifying client relationships. Through innovative marketing strategies and client-focused business development, we elevate the firm’s brand and drive growth. Our expertise in market analysis and strategic outreach positions Keystone as a leading law firm in our specialty.
Location
- Position can be either fully remote or hybrid with 2 days per week in the office
Essential Duties and Responsibilities
Responsible for intake of potential clients:
Answer, direct and screen incoming potential client calls
Consistently monitor and respond to online inquiries
Assess and qualify leads
Input tracking of leads into CRM system
Assist attorneys in collecting appropriate documentation to qualify leads
Schedule calls with qualified leads and supervising attorneys
Perform follow up communications with qualified leads
Run conflict checks for potential clients through CRM system and firm’s other databases
Help develop and maintain Dynamics and process documentation
Assist with tasks and projects in Marketing & Business Development, as assigned
Qualifications
- Must have a professional, pleasant and outgoing personality and demeanor
- Ability to maintain professional phone etiquette
- Ability to multi-task in a fast-paced environment and stay focused while maintaining a high degree of accuracy with repetitive tasks
- Strong interpersonal and written communication skills
- Must possess extreme attention to detail and strong organizational skills
- Ability to work independently and as a member of a team
- Ability to multitask and meet deadlines in a fast-paced office environment
- Extremely technologically savvy and able to pick up and utilize new software
- Familiarity with Windows, Microsoft and Adobe Acrobat
Education and Experience
- Bachelor’s degree preferred
- Experience performing intake at a law firm strongly preferred
- Spanish speaking a plus
- Experience with Microsoft Dynamics a plus
Salary Range
- $24.04-$31.25 per hour (equivalent to $50,000-$65,000 annually), depending on experience, plus discretionary bonus
Join Our Team
To apply to one of our staff openings, please submit your resume to careers@keystone-law.com.
