Home » Client Relations Specialist
Home » Client Relations Specialist
Client Relations Specialist
Keystone Law Group has an excellent opportunity for a dynamic candidate to join its growing law practice. The ideal candidate is comfortable on the phone and interacting with a wide variety of potential clients. The role is suited for empathetic listeners with a commitment to excellent customer service. Successful candidates need to be both a team player with strong interpersonal and communications skills and an agile multi-tasker, able to be organized, flexible, and detail oriented. The Client Relations Specialist will be part of the Client Relations team, which is part of our Marketing & Business Development group, and report to the Director of Marketing.
Location
Position can be either fully remote or hybrid with 2 days per week in the office
Essential Duties and Responsibilities
- Responsible for intake of potential clients:
- Answer, direct and screen incoming potential client calls
- Consistently monitor and respond to online inquiries
- Assess and qualify leads
- Input tracking of leads into CRM system
- Assist attorneys in collecting appropriate documentation to qualify leads
- Schedule calls with qualified leads and supervising attorneys
- Perform follow up communications with qualified leads
- Run conflict checks for potential clients through CRM system and firm’s other databases
- Help develop and maintain Dynamics and process documentation
- Assist with tasks and projects in Marketing & Business Development, as assigned
Qualifications
- Must have a professional, pleasant and outgoing personality and demeanor
- Ability to maintain professional phone etiquette
- Ability to multi-task in a fast-paced environment and stay focused while maintaining a high degree of accuracy with repetitive tasks
- Strong interpersonal and written communication skills
- Must possess extreme attention to detail and strong organizational skills
- Ability to work independently and as a member of a team
- Ability to multitask and meet deadlines in a fast-paced office environment
- Extremely technologically savvy and able to pick up and utilize new software
- Familiarity with Windows, Microsoft and Adobe Acrobat
Education and Experience
- Bachelor’s degree preferred
- Experience performing intake at a law firm strongly preferred
- Spanish speaking a plus
- Experience with Microsoft Dynamics a plus
Salary Range
$24.04-$31.25 per hour (equivalent to $50,000-$65,000 annually), depending on experience, plus discretionary bonus
Client Relations Specialist Interest Form
To apply to this position, enter and submit your contact information in the form below. Once submitted, you’ll be prompted to upload your resume.
Join Our Team
To apply to one of our attorney openings please submit your resume, law school transcript and writing sample to careers@keystone-law.com.